Can't Licence Mac Version

[ant]

It seems I can no longer contact the server to license mentalmill under mac osx, it would be good if the mac version was fixed at some point so every time i launch mentalmill it didn't need to be re-licensed, but now it cant even do that

hope this can be fixed soon as mentalmill is a very handy bit of software here.

[ant]

oh the error i get is the following:

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mental mill License Manager Did Not Complete
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We apologize but this wizard was not able to obtain or install the license for your product. Please contact mental images support for further instructions.

[button that goes nowhere]

error:
Unknown error while trying to obtain a license request code.

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If that at all helps; The support page didn't load.

[ant]

hello- anyone out there? i've reinstalled 10 times, still nothing

[David Marks]

I apologize for the delay in responding.

Licensing issues are particularly frustrating since you are left unable to use the software. Unfortunately, it will take us a few iterations to work out the details. I'll also try to contact you privately via your registered email address so that we can speed up the process.

I have a Mac Pro and Macbook Pro available here for testing. Both systems are licensed. My Mac Pro runs without any issues, but I have found that the license service fails to start on the laptop. I would like to determine if this is the same issue you are seeing. (Unfortunately, the engineer in charge of the licensing has been unable to reproduce the problem so far.)

Your first message implies that you were able to previously license and run mental mill. Is that correct?

If so, when did it stop working? (After a reboot?)

There are specific files that will help me determine the exact cause of the failure. For starters, can you zip up and send me /private/var/spm/spm.log ?

Thanks (and sorry for the inconvenience.)

Regards,
David Marks

[ant]

Thanks David, I'll post the result here for anyone that runs into the same Mac problem (fingers crossed on finding one, i already miss using MM).